Melody Niese

Melody Niese has a comprehensive work experience spanning multiple industries. Melody is currently serving as the Vice President of Customer Experience at Kalkomey Enterprises, LLC since November 2021. Prior to that, they worked at OptIn, Inc.from November 2020 to May 2021, where they held the position of Senior Director of Customer Success and also worked as an Independent Contractor.

Melody has extensive experience at American Airlines, where they held various managing director positions. From January 2019 to October 2020, they served as the Managing Director of Base & Strategic Planning, overseeing technical operations project management. In this role, Melody united cross-functional teams to ensure aircraft modifications met technical specifications and regulatory requirements. Melody also led employee planning and scheduling at American Airline bases and vendor locations.

Before that, from December 2015 to January 2019, Melody was the Managing Director of Line Maintenance Planning & Aircraft Routing at American Airlines. Melody led the Maintenance Planning and Routing team and played a key role in establishing maintenance locations, supply chain, and staffing. Melody'sefforts in implementing a wide-scale operations reliability initiative resulted in a significant improvement in on-time performance for Boeing 767, 777, and 787 fleets.

From December 2013 to December 2015, as the Managing Director of Reservations Planning & Analysis at American Airlines, Melody integrated call center structures and policies during airline systems integration. Melody oversaw multiple domestic and international call centers and managed the reservation operations center.

Prior to joining American Airlines, Melody worked at US Airways (now American Airlines) in various roles. From June 2011 to December 2013, they served as the Director of Reservations Planning & Analysis, leading strategic plans and managing reservation centers. During their tenure, Melody successfully brought offshore customer calls back to domestic agents while maintaining high service levels and reducing expenses.

From March 2007 to June 2011, Melody worked as the Finance Director at US Airways, where they managed monthly P&L close, forecasting, and budgeting. Melody'sresponsibilities included developing forecasts and identifying future risks with leadership and financial planning.

Melody's early career includes working at Levi Strauss as the Manager of Performance & Analysis from January 2003 to March 2007. In this role, they provided analytical support for shipping forecasts, contributed to the launch of the Levi Strauss Signature Brand in Wal-Mart stores, and supported the Annual Financial Planning process.

Overall, Melody Niese has proven expertise in customer experience, customer success, airline operations, call center management, and financial planning across their diverse work experience.

Melody Niese earned a Bachelor of Science degree in Finance, General from the University of Arizona, Eller College of Management. Additionally, Melody has obtained a certification in Lean Six Sigma Professional from the Management & Strategy Institute. No specific information is provided regarding the years of completion for both the degree and certification.