Andrés Fabricio Torres Alvarado

Salesforce Support Analyst at Kantata

Andrés Fabricio Torres Alvarado has a diverse work experience spanning from 2017 to 2023. Andrés Fabricio started their career as a Missionary at The Church of Jesus Christ of Latter-day Saints, where they coordinated projects, meetings, and events, gathered data for distribution, and created performance reports. Following their missionary work, they joined SYKES Costa Rica as a Bilingual Customer Service Representative, where they resolved credit card issues and maintained a high level of performance through focused learning and organization. Andrés Fabricio then worked at Concentrix as a Bilingual Customer Service Representative, handling health insurance-related tasks with speed and accuracy. At Blackbaud, they served as a Technical Support Specialist, resolving technical issues through various channels and contributing to the company's knowledgebase. Currently, they are working as a Salesforce Support Analyst at Kantata.

Andrés Fabricio Torres Alvarado has a strong educational background in the field of software development and data analysis. Andrés Fabricio obtained their Bachelor's Degree in Software Development from BYU-Pathway Worldwide, where they studied computer software engineering from 2022 to 2026. Prior to that, in 2020, they completed a postgraduate degree in data analysis from Universidad Cenfotec.

In terms of their secondary education, Andrés earned their high school diploma from Liceo del Sur in 2016. This diploma was recognized as a bachelor's degree by MEP (Ministerio de Educación Pública), although the specific field of study was not provided. Before attending Liceo del Sur, they completed their initial high school education at CEDES Don Bosco, where they also obtained their high school diploma.

In addition to their formal education, Andrés has obtained several certifications to further enhance their skills and knowledge. Andrés Fabricio received the Lean Six Sigma White Belt Certification from Aveta Business Institute in July 2022. Andrés Fabricio also completed the "Introduction to Six Sigma" course offered by Simplilearn in April 2022. These certifications demonstrate their commitment to continuous learning and professional development.

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Timeline

  • Salesforce Support Analyst

    June, 2023 - present