Veronica N. Ferro

Veronica N. Ferro, PMP has a strong background in client success and technical engagement, with experience spanning multiple industries and global projects. Veronica N. currently holds the position of Senior Client Success Manager at Kantata since March 2021. Prior to this role, they served as a Senior Customer Success & Technical Engagement Manager at SEGRITY from an undisclosed date in 2014 to February 2021. In this position, they played a key role in driving significant revenue growth and expanding customer acquisition through operational initiatives. Veronica also contributed to the strategic manufacturing and supply chain expansion, leading to a substantial increase in revenue during the 2020 pandemic.

Before joining SEGRITY, Veronica worked at Hewlett Packard Enterprise for a significant period of time. Veronica N. held the position of Senior Enterprise Account Manager from an unknown date to 2014, where they acted as a personalized business advocate for HP Premier Clients, elevating customer satisfaction and resolving issues efficiently. Additionally, they managed matrixed and project teams while designing and implementing a successful team mentoring program.

Veronica's tenure at Hewlett Packard Enterprise also included the role of Senior Escalation Manager from an undisclosed date in 2002 to 2010. In this capacity, they exhibited exceptional problem-solving skills and effectively led cross-functional teams, resulting in improved customer satisfaction and earning numerous customer service honors. Veronica N. achieved outstanding performance, ranking at the top among their peers in compliance, projects managed, and closed escalations.

Overall, Veronica N. Ferro, PMP has a proven track record of achieving results through their expertise in client success, technical engagement, and effective leadership across global projects.

Veronica N. Ferro, PMP has a Bachelor's Degree in Computer Information Systems from Universidad Centro de Altos Estudios en Ciencias Exactas. Veronica N. also completed seven courses in personal productivity, leadership, and communication skills at Landmark as part of their continuing education. In terms of additional certifications, Veronica has obtained the Foundation Certificate in IT Service Management from ISEB - Information Systems Examinations Board, as well as the Microsoft Certified Systems Engineer certification from Microsoft. Veronica N. has also completed various training courses, including Microsoft Project 2013 Essential Training from LinkedIn, Project 2013 Essential Training from lynda.com, Project Management Foundations: Schedules from LinkedIn, and Six Sigma White/Yellow Belt from Hewlett Packard Enterprise. Veronica's most notable certification is the PMP (Project Management Professional) certification from the Project Management Institute.