Luis Martinez

Luis Martinez has a diverse work experience spanning several industries.

Luis currently holds the position of Head of Customer Success at Kara Connect, where they lead the Customer Success Team and focuses on post-sales operations. Luis is also involved in various aspects such as pricing, sales, and customer satisfaction.

Before joining Kara Connect, Luis volunteered as a Career Advisor at Pay Forward Coaching, providing free career services and guidance to individuals.

Prior to that, Luis worked at Flipdish as the Global Head of Customer Success. In this role, they managed a large team and was responsible for the Go-to-Market strategy and operations for a specific business unit.

At CarGurus, Luis held multiple roles, including Senior Manager of the Customer Success Team for EMEA, Manager of Customer Success for CarGurus & PistonHeads EMEA, and Manager of Customer Success & Account Management EMEA. In these roles, they focused on building and developing post-sale operations, managing teams, and ensuring high customer satisfaction.

Luis also gained experience at DocuSign as Team Lead for the Commercial Account Management Team in EMEA and as a Senior Account Manager, managing major enterprise accounts across EMEA.

Additionally, Luis worked at CarTrawler as a Supply Relationship Manager for EMEA and APAC, where they focused on developing and growing markets, managing accounts, and negotiating contracts.

Early in their career, Luis founded their own startup called MexicanHeart.com, aimed at helping Mexican artisans. Luis also held positions at Coast 2 Coast and Hotel Cadiz, where they managed marketing, operations, sales, and revenue growth.

Luis started their career in the hospitality industry at W Hotels, where they gained experience in customer service, reservations, and maintaining a 5-star reputation.

Overall, Luis Martinez has a strong background in customer success, team leadership, and post-sales operations, with experience in various industries such as technology, hospitality, and startups.

Luis Martinez has a Bachelor's degree in Business Administration and Management, which they obtained from Universidad Anáhuac from 2005 to 2009. In 2016, they furthered their education at the University of Washington by completing a Postgraduate Leadership Diploma in Organizational Leadership. In the same year, they also attained a Leadership Diploma in Organizational Leadership from Universidad Anáhuac. Additionally, Luis has obtained various certifications such as Coaching Skills for Leaders and Managers, Enhancing Resilience, Leadership Stories: 5-Minute Lessons in Leading People, and Managing New Managers from LinkedIn. Luis also holds certifications in Google Ads Fundamentals and Google Ads Search from Google, Standard First Aid, CPR, and AED from the Irish Heart Foundation, and Microsoft Excel 2016 - Intermediate and Advanced Part 2 & Part 3 from New Horizons Ireland. Other certifications include Inbound Certified from HubSpot Academy, Client Solution Architect Certification from DocuSign, Sandler 101 for Account Executives from Sandler Training, Excellence in Sales from ILM (Institute of Leadership & Management), and Web Design Diploma from Grupo CETEC.