Rafael Martins

Rafael Martins currently works as a Customer Experience Manager at Karvi, where Rafael leads a team of 15 analysts. Rafael's role involves building and leading the Customer Experience and Customer Service area, implementing a customer-centric vision, and collaborating with various departments to integrate CX strategies. Prior to this role, Rafael held positions such as Product Manager, CRM Specialist, Customer Experience Consultant, and Operations & Customers Manager in different companies. Rafael has a background in IT instruction and internships, along with relevant education in Business Administration, Agile Product Management, and Management Information Systems.