Dang Tran

Dang Tran has worked in a variety of roles since 2005. Starting as a Sales Assistant at David Jones, they then moved to Senior Service Desk Analyst in 2007. In 2008, they became a Team Lead for the Software Packaging Team at the Reserve Bank of Australia, as well as a Programmer Analyst for Banking Systems and Desktops. In 2011, they returned to David Jones as an IT Team Leader for Application Support, and also served as an Analyst Programmer for IT Application Support. In 2014, they joined Brightcove as a Tier 2 Technical Support Engineer, and was promoted to Tier 3 Technical Support Engineer. In 2017, they became a Technical Strategic Advisor (Consultant) for Crypto Services Australia. In 2018, they joined Lex Exchange as a Senior Software Engineer and Technical Project Coordinator. In 2019, they moved to ServiceNow as a Senior Technical Support Engineer. Lastly, in 2021, they became a Technical Support Team Lead at Kasada.

Dang Tran has an educational background that includes a Masters of Project Management from the University of Sydney (2013-2015) in International Project Management, and a Bachelor of Science from the University of Technology Sydney (2006-2009) in Information Technology. Dang has also obtained certifications from LinkedIn (2019) in Customer Service: Problem Solving and Troubleshooting, from the Technology Services Industry Association (TSIA) in 2015, and from ITIL Certified in 2013 for ITIL Foundations.