Mayank K.

Senior Technical Support Engineer at Kasada

Mayank K.'s work experience includes roles at various companies.

From January 2017 to November 2018, they worked as a Systems Support Tech (part-time) at the D'Amore-McKim School of Business at Northeastern University.

In 2015, they interned as an Electrical Design Engineer at L&T Electrical & Automation, where they contributed to successful projects and worked with high-profile clients.

From December 2018 to December 2020, Mayank worked at MobileIron as a Technical Support Engineer II, handling customer cases and serving as a designated support engineer for strategic accounts. Mayank also served as a designated support engineer at Ivanti after Ivanti acquired MobileIron from December 2020 to March 2021.

From March 2021 to June 2021, they worked as a Senior Enterprise Support Engineer at Ivanti, focusing on UEM enterprise customers.

At Atlassian, Mayank worked as a Senior Support Engineer - Jira Software Cloud from July 2021 to May 2023, supporting admins, PMs, and devs and mentoring new team members.

Currently, they are a Senior Technical Support Engineer at Kasada, starting in May 2023.

Mayank K. completed their Bachelor of Engineering (B.E.) in Electrical and Electronics Engineering from the University of Mumbai from 2012 to 2016. Mayank then pursued a Master of Science (MS) in Engineering Management from Northeastern University from 2016 to 2018. In addition to their formal education, Mayank obtained several certifications, including "Ecommerce Fundamentals" from LinkedIn in March 2023, "Linux Mastery: Master the Linux Command Line in 11.5 Hours" from Internet of Things Academy Ltd in October 2020, and "The Complete Cybersecurity Course - Volume 1" from StationX in January 2020.

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Timeline

  • Senior Technical Support Engineer

    May, 2023 - present