Charlotte Hamilton

Charlotte Hamilton has extensive work experience in the field of benefits and HRIS management. Charlotte is currently working as the Vice President of Benefits & HRIS at Kaufman Hall, a position they have held since March 2023. Prior to this role, they served as the Director of Employee Benefits at Kaufman Hall from August 2021 to March 2023.

Before joining Kaufman Hall, Charlotte worked as a Senior Account Manager at bswift from April 2020 to July 2021. In this role, they managed and delivered health and welfare benefits administration through a web-based proprietary system. Charlotte also led a team in data auditing and issue resolution for newly implemented clients, as well as driving training and executing client-specific quality agreements.

From September 2015 to April 2020, Charlotte worked at Alight Solutions as a Client Manager II. Charlotte'sresponsibilities included domain consulting, requirements creation, client satisfaction, and system development for health and welfare administration. Additionally, they were the primary account manager for project definition, vendor management, and delivery of annual enrollment. Charlotte also supported a client population of approximately 30,000 employees as the subject matter expert of client employee data and benefits for new vendor implementations.

Prior to joining Alight Solutions, Charlotte had roles at Aon Hewitt and Fusion Risk Management. At Aon Hewitt, they worked as a Requirements Analyst from April 2015 to November 2015, where they predicted and communicated risks related to health and welfare plan design and led meetings to discuss compliance and administrative requirements. Charlotte also served as a Business Delivery Specialist from July 2014 to April 2015, overseeing client portfolios and managing health plan files and system requirements.

At Fusion Risk Management, Charlotte worked as a Crisis Communications Intern from May 2013 to August 2013. Charlotte worked with partner-level resources to develop crisis communication methodology and conducted surveys on customer satisfaction and usage of Emergency Notification Systems.

Charlotte's earlier work experience includes roles as an Events Coordinator at Delta Delta Delta Sorority from March 2012 to March 2013 and an Administrative/Human Resources Assistant at Echo, Incorporated from May 2012 to August 2012, where they gained experience in translation, business processes, and customer satisfaction.

Charlotte Hamilton attended the University of Illinois Urbana-Champaign from 2010 to 2014, earning a Bachelor's of Science (B.S.) degree in Communication and Spanish.