Jomana Almehmadi

Jomana AlMehmadi is an accomplished Senior Manager in Customer Care, currently leading initiatives at Kayanee since October 2023, with a strong emphasis on transforming customer experiences and operational excellence. With extensive experience at MRSOOL from March 2021, Jomana has successfully decreased first response time from 90 minutes to 10 minutes and built a communication team to foster a customer-centric culture. From February 2011 to March 2021, Jomana contributed as a Senior Workforce Development Specialist Manager at Mobily, creating training programs aligned with organizational objectives. Previous roles at Mobily included technical training and quality assurance positions, showcasing a progressive career dedicated to enhancing customer service and operational quality. Jomana holds a Master's degree in Business Administration with a concentration in HR from the University of Business & Technology (2016-2018).