Jocyline Kanini Ombati

Jocyline Kanini Ombati is an experienced professional currently serving as the Quality Assurance & Training Manager at Kenya Airways since August 2005. In this role, Jocyline evaluates training needs and utilizes quality monitoring data to track performance. Previous positions include Ag. Customer Relations and Excellence Manager, where Jocyline focused on improving customer experience through effective business processes, and Trainer in Commercial Business skills, responsible for developing and implementing training programs. With a background that also includes Flight Disruption and Revenue Enhancement Analyst and Customer Service roles, Jocyline has cultivated a comprehensive skill set in customer relations, operational efficiency, and training development. Jocyline holds a Bachelor of Business Administration in Marketing from Kenya Methodist University and began the professional journey at Mastermind Tobacco Kenya Ltd. as a Depot Clerk and Telephone Operator.