Sergio Guerrero

Sergio Guerrero has extensive experience in the customer service field. Sergio began their career at Stellar in 1999 as an Information Desk Associate, where they managed and assessed the performance of customer service agents and ensured conflict resolution between agents and customers. Sergio maintained the company's code of conduct and best practices for call center management and operations. In 2010, they joined Serco as a Team Manager/Leader, where they continued to oversee and assess performance, provide coaching and training support, and manage conflict resolution. Sergio also ensured adherence to the company's code of conduct and best practices for call center management. Since 2021, Sergio has been working at Keolis Downer as a Customer Service Officer, delivering exceptional customer service, providing public information and assistance, and upholding the company's values and customer charter.

Sergio Guerrero began their education at Western Sydney University from 1992 to 1995, where they completed an Associate Diploma in Applied Science with a focus on Manufacturing. In 1991, they attended TAFE NSW and earned an Advanced Certificate in Commerce, specializing in Business/Commerce. In 1995, Sergio pursued Microcomputer Skills at TAFE NSW for a year. Sergio furthered their education in 1996, obtaining a Certificate in Accounting from TAFE NSW. Lastly, from 1997 to 1999, they enrolled in TAFE NSW again, completing a Certificate I to IV in Information Technology, focusing on Computer Systems Networking and Telecommunications.