Luigi Basilio

Luigi Basilio has over 25 years of work experience in various roles and industries. Luigi most recently worked at Kering Eyewear as the Head of Multi Channel Customer Operations, where they were responsible for ensuring overall operational performance and leading the Global Digital Customer Experience program. Prior to that, they were the Head of Global Customer Service and Sales Support at Kering Eyewear, where they designed and developed the customer service organization and implemented a multi-channel communication infrastructure. Before joining Kering Eyewear, Luigi worked at Safilo as the Head of Customer Contact Center, managing the multilingual in-house contact center. Luigi also has experience at Iveco S.p.A., where they held various roles including Supply Chain - Capacity Management & Planning Overseas Manager and Customer Service - Head of Customer Center. Luigi began their career as a consultant at Altran.

Luigi Basilio attended SDA Bocconi from 2005 to 2006, where they studied Service Academy. Prior to that, from 2000 to 2003, they pursued Business Administration at Università degli Studi di Torino.