Manager, IT Lab Systems

We are seeking a highly skilled and motivated IT Lab Systems Manager to join our dynamic IT team. This pivotal role will wear many hats in supporting our cutting-edge research by providing comprehensive IT solutions and support. The ideal candidate will have a robust blend of technical skills, a passion for biotech, and the ability to work collaboratively with research professionals. You will be committed to excellence and adept at handling tasks ranging from minute details to critical projects with equal dedication and skill.

Primary Responsibilities:

• Lead the strategic vision, execution, maintenance, and quality assurance for all lab applications/technologies.
• Proactively seek ways to support scientific processes and serve as a partner and resource to our scientists on technical options and best practices.
• Work with key scientific staff to develop application roadmaps and oversee the prioritization of project requests.
• Oversee Governance process for Lab applications/technologies.
• Develop and maintain strong working relationships with key customers at all levels to understand their needs to recommend appropriate solutions.
• Work closely with IT Operations on security, network, and other infrastructure initiatives affecting lab systems.
• Direct projects and be responsible for the overall implementation and execution of projects. Identify and advocate for staff resource needs and assign individual responsibilities.
• Create and maintain comprehensive documentation of processes, procedures, system, and change-control.
• Effectively apply software development methodology and enforce project standards.
• Provide onsite support for all lab systems.
• Ensure compliance with data security standards and regulatory requirements relevant to biotech research. Regularly assess the IT environment for vulnerabilities and implement security enhancements. Collaborate with the cybersecurity team to develop and enforce IT security.

Qualifications:

• Bachelor’s degree in information technology, computer science, or relevant field experience.
• Minimum of 5 years of experience in IT with hands-on experience in Installing, configuring, and integrating various research software and platforms to streamline workflows and enhance research efficiency.
• Administration of servers, storage systems, and network devices, ensuring their reliability and security.
• Experience with lab hardware and software (e.g., Bioinformatics tools, Microscopes, Cytoflex, HPLC, Spectrometers, Lab imaging systems, ELN – Labguru, Bioreactor, Biacore).
• Implement and oversee data backup and disaster recovery plans.
• Strong understanding of IT infrastructure, including hardware, software, Operating Systems, and networks.
• Proficiency in data management.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities.
• Liaise with external vendors to procure and maintain IT resources.
• Act as a thought partner and provide oversight on both technical and project management fronts.
• Familiarity with regulatory standards in the biotech industry (e.g., HIPAA, GDPR, FDA regulations).
• Strong understanding of cloud computing – SaaS, PaaS, Microsoft Azure, and its application in research environments.

Personal Attributes:

• High level of adaptability and willingness to learn new technologies.
• Ability to work effectively in a fast-paced, multidisciplinary research environment.
• Strong analytical skills and attention to detail.
• A proactive approach to identifying and resolving issues.

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