Mohamed Othman

Mohamed Othman has a diverse work experience spanning various industries and roles.

Mohamed is currently working as a Customer Success Manager and Fleet Coordinator at Khazenly - خزنلي since 2022.

Prior to that, from 2019 to 2022, Mohamed worked at Swvl. Mohamed'sroles at Swvl included Retail Customer Experience Specialist, Captain Experience Specialist, and Captain Quality Specialist - Egypt Ops. In these roles, they focused on improving the overall customer experience and captain experience, identifying pain points, suggesting improvements, and building/manage relationships with customers and captains.

Before their time at Swvl, Mohamed worked as a team leader at Wasla Outsourcing from 2016 to 2018.

Mohamed also gained experience as a Production Operator at Nestle Ice Cream Compny from 2014 to 2017 and as a Quality Controller at Unionaire Group from 2013 to 2014.

Overall, Mohamed has a strong background in customer service, process improvement, and team leadership.

Mohamed Othman attended awssem from the year 2014 to 2018, where they pursued a degree in quality control. Mohamed'sfield of study specifically focused on Quality Control and Safety Technologies/Technicians. In addition to their formal education, Mohamed obtained additional certifications to enhance their skill set. Mohamed completed the course "Creating a Positive Customer Experience" at LinkedIn in July 2022. Similarly, they also completed the course "Customer Success Management Fundamentals" at LinkedIn in July 2022. Furthermore, Mohamed completed the course "Process Improvement Foundations" at LinkedIn in March 2022.