Eslam Amin

Eslam Amin has diverse work experience in customer service and support roles. Eslam started their career as a Sales Executive at Beyond Media Advertising, where they sold advertising solutions to small and mid-sized companies. Eslam then worked as a Customer Service Representative at CIB bank, managing inbound and outbound calls and providing solutions to customers.

Eslam joined Uber in 2017 and held multiple roles during their tenure. Eslam initially served as a Community Support Representative, where they assisted Uber's partner drivers in the SSA region. Eslam later became a Knowledge Expert, managing submissions and resolving customer concerns related to Uber's support queue. Eslam also worked as a Guest Learning and Development Specialist, contributing to the training program's development and updating training materials. In their most recent role at Uber, they were a Safety Investigator, handling critical incidents, coordinating with internal departments, and ensuring timely case resolution.

Currently, Eslam is working at Khazna as a Customer Experience Team Lead. Eslam leads a team of Live Chat Agents, coordinates day-to-day operations, and manages resource allocation. Eslam is also responsible for hiring, onboarding, and developing Customer Service Representatives and social media specialists to scale the community operation organization.

Eslam Amin attended the Faculty of Alsun from 2011 to 2016, where they obtained a License of Al-Alsun with a focus on Italian Language and Literature. In addition, they have obtained several certifications from LinkedIn, including "Leadership Mindsets," "Building Trust," "Delivering Employee Feedback," "Leading Your Team Through Change," "Motivating and Engaging Employees," "New Manager Foundations," "How to Rock an Interview," and "Learning to Be Promotable." Furthermore, Eslam Amin received the "Giving and Receiving Feedback" certification from LinkedIn in 2019.