Mohamed Medhat

Mohamed Medhat's work experience includes positions at various companies. Most recently, they worked at Khazna as a CX Sr Lead, where they managed a team of internal CX Team Leads and CX Specialists. Mohamed was responsible for handling complex customer interactions and designing standard operating procedures for escalation and service recovery. Prior to that, Mohamed worked at Uber as a Greenlight Hub Team Lead, overseeing a team and improving operational and experience metrics. Mohamed also served as a Greenlight Hub Expert, assisting with driver support and onboarding. Earlier in their career, they worked at Kempinski Hotels as a Front Office Agent and at Concord Hotels as a Guest Relations Specialist.

Mohamed Medhat received a Bachelor's degree in Hospitality Administration/Management from Helwan University Cairo, which they completed from 2012 to 2016. In addition to their degree, they have obtained several certifications from LinkedIn and other institutions, including training in areas such as project management, customer service leadership, and advanced SQL.