Yesica Tamara Rivera Guillen

Yesica Tamara Rivera Guillen is a seasoned professional with extensive experience in customer service management, currently serving as a Customer Service Manager at KIO Networks since December 2011. Yesica has successfully managed client accounts and maintained constant communication with clients. In previous roles, including as a Coordinator for Customer Satisfaction, Yesica led initiatives to improve customer experience and oversaw processes related to Voice of the Customer and Net Promoter Score surveys. Yesica's career began at Credito Familiar as a Coordinator of Expenses and Budgets and later included a role as a Specialist in Lineage and Mediation at JAFRA Cosmetics International. Yesica holds a Master's degree in Business Administration from Universidad Latinoamericana and a Bachelor's degree in Business Administration from Universidad del Valle de México.