José Luis Noriega

José Luis Noriega has over 23 years of experience in customer service and experience roles. Currently, they serve as the Customer Service & Experience Director at KIO IT Services. Prior to this, they worked at MásNegocio for over 10 years in the same role, where they managed customer care, retention, and government tenders, among other responsibilities. Before that, they were the Operation and Service Manager at Hova Networks, where they oversaw operations and sales executive accounts. José Luis also worked at Grupo TMM, managing IT services and administration, and at Marco Consultoria & Microsoft Partner, coordinating client support services for Microsoft products. Noriega's expertise lies in customer service, experience management, and service delivery.

José Luis Noriega's education history includes the following:

- José Luis obtained a Maestría Ejecutiva en Dirección Corporativa from IQS Barcelona in the year 2021.

- José Luis completed a Maestria in Dirección Integral de Negocios from the Universidad Iberoamericana, Ciudad de México in the year 2021.

- José Luis earned a Maestria in Administración de empresas con especialidad en Recursos Humanos from the Universidad Intercontinental between 2007 and 2009.

- José Luis received a Licenciatura en Informatica with a field of study in Management Information Systems from the Universidad Intercontinental from 1999 to 2003.

- José Luis completed a Language and Culture Center program with a focus on English Language at the University of Houston in 1999.

Additionally, José Luis Noriega holds various certifications including ITIL V4 from PeopleCert in 2021, ISO 31000 from PECB in 2014, ITIL 3 from NYCE (Normalización y Certificación) in 2013, and ISO 20,000 from NYCE (Normalización y Certificación).