Lydia Pakpahan

Lydia Pakpahan is an experienced professional in client success and implementation management with a focus on the healthcare sector. Currently serving as the Enterprise Client Success Manager at Kipu Health since December 2018, Lydia also founded and chairs IMPACT, Kipu’s Diversity, Equity, Inclusion & Belonging Initiative. Prior to this role, Lydia held various positions at ProSites from October 2013 to February 2017, including Senior Implementation Specialist and On-Boarding Specialist, specializing in providing seamless transitions to web-based platforms for medical professionals. Additionally, Lydia worked as an OptimisPT Implementation Trainer at OptimisPT from April 2011 to June 2013, contributing to the training and implementation of EMR solutions for therapy practices.