Customer and Business Operations

The Customer and Business Operations team at Kiwibank is responsible for ensuring seamless service delivery across various banking functions, including cards and payments, customer engagement, risk management, and business growth initiatives. They work collaboratively to optimize operational efficiencies, manage internal audits, support legal and compliance needs, drive transformation projects, and maintain strong client relationships. Their efforts ensure that Kiwibank's broad array of personal and business banking services meet the highest standards of quality and customer satisfaction.