Elena Schoeman

Elena Schoeman has a diverse work experience spanning multiple industries. Elena is currently working at Klarna as the Director of Operations, a role they started in May 2023. Prior to this, they held the position of Global Head of CS Definition & Training at Klarna from April 2022 to April 2023. Elena also worked as the Head of Offering Definition - Business Operations at Klarna from September 2021 to March 2022.

Before joining Klarna, Elena worked at Uber as the PMO lead - Customer Strategy & Operations, EMEA from November 2019 to August 2021. Prior to that, they were a Senior Program Manager - Customer Strategy & Operations, Middle East & Africa at Uber from January 2019 to November 2019.

Elena has also pursued their MBA from Nyenrode Business University, where they were a candidate from September 2017 to September 2018.

In addition, Elena has entrepreneurial experience as the Managing Director and Founder of Residence Hotels St Petersburg. Elena successfully launched the business, achieving profitability within 6 months and a significant growth in 3 years. Elena was also recognized with customer experience excellence awards from Tripadvisor and Booking.com during their tenure from February 2014 to July 2017.

Elena's early career includes various roles at go4Hotels.com, where they served as the Head of Operations & Customer Experience from January 2011 to January 2014. Prior to that, they were the Growth & Expansion Operations Manager from September 2008 to December 2010 and started their journey at go4Hotels.com as a Customer Support Specialist (Part-Time) from July 2006 to August 2008.

Elena Schoeman's education history is as follows:

From 2005 to 2010, Elena Schoeman attended Saint Petersburg State University and obtained a degree in Sociology with a specialization in PR and Marketing.

In 2010, they continued their education at Saint Petersburg State University and earned a Master of Science degree in Sociology of Culture and Communications, which they completed in 2012.

In 2017, they enrolled at Nyenrode Business University and pursued a Master of Business Administration (MBA) degree with a focus on Business Administration and Management. Elena completed their MBA program in 2018.

In 2019, Elena Schoeman attended the Harvard Business School Executive Education program for Leadership & Culture, although the specific field of study is not mentioned.

Additionally, in July 2019, Elena Schoeman obtained a Lean Six Sigma Green Belt - Certificate of Completion from MoreSteam.

These are the only educational experiences and certifications provided, so no further assumptions can be made about Elena Schoeman's education beyond the information provided above.