Geoffrey Bowes

Geoffrey Bowes has extensive experience in workforce management and operations. Geoffrey is currently the Global Head of Workforce Management at Klarna, responsible for leading workforce operations and management teams to drive cost efficiency and agility in customer service resource planning. Geoffrey recruits and builds high-performing teams to support Klarna's fast-growing business.

Prior to this, Geoffrey worked at Booking.com, where they held multiple roles. Geoffrey served as the Senior Global WFM Lead - BPO Vendor Management, leading a team in developing and implementing data-driven BPO WFM processes. Geoffrey also worked as a WFM Analyst, coordinating with a team to identify process improvement opportunities and implementing solutions.

Before their time at Booking.com, Geoffrey worked at Convergys, where they held various roles including WFM Coordinator and Project KPI Analyst. In this position, they analyzed project KPI performance and recommended initiatives for improvement. Geoffrey also served as a Customer Service Manager and Mentor, as well as a Customer Service Representative.

Geoffrey began their career as a Junior Business Analyst at Haywood Securities Inc., where they updated financial databases, conducted analysis of company reports, and performed project modeling.

Overall, Geoffrey Bowes has demonstrated expertise in workforce management, process improvement, and financial analysis throughout their career.

Geoffrey Bowes' education history includes completing the Canadian Securities Course at the Canadian Securities Institute in 2008. In the same year, they also obtained a Bachelor of Science degree from Queen's University. The specific field of study for their bachelor's degree is not provided. In 2009, Geoffrey enrolled in Utrecht University to pursue a Master of Science degree in Stochastic and Financial Mathematics. However, the program was put on indefinite hold, and they did not receive a diploma from Utrecht University.