Kelsey Galayda

Kelsey Galayda is an accomplished professional in customer success management with extensive experience in leading teams and enhancing customer relationships. Currently serving as Manager of Customer Success at Klaviyo since June 2021, Kelsey manages a team of 10 Enterprise Customer Success Managers, focusing on retaining and growing the largest customer base while advocating for customer needs through collaboration. Prior to Klaviyo, Kelsey held senior roles in customer success at Flexera and Vibes, and began a career managing client relationships at Groupon. Kelsey earned a Bachelor's degree in Communications from Western Illinois University in 2009.