Sophie Sherley-Dale

Sophie Sherley-Dale is an experienced customer success professional currently serving as Principal Customer Success Manager at Klaviyo since June 2024. Prior to this role, Sophie held key positions such as Partnerships and Customer Success Team Lead at Odore and Merchant Success Team Lead at Shopify. Sophie’s extensive background in customer success includes over eight years at dotdigital, where responsibilities ranged from Head of Account Management (Americas) to Senior Customer Success Manager, focusing on client strategy and relationship management. An early career as an Email Marketing Sales Consultant involved consulting for a diverse portfolio of clients to enhance their email marketing communications. Sophie's educational qualifications include a Bachelor's degree in Psychology and Sociology from the University of Brighton.