Susan Ippoliti Kavanagh

Susan Ippoliti Kavanagh has a diverse work experience in the legal and technology industries. Susan has held various leadership roles throughout their career.

From 2017 to present, Susan has served as Senior Director of Client Experience at KLDiscovery, where they develop processes for each step of the client lifecycle.

Prior to that, from 2011 to 2014, they worked as a National Account Director at Business Intelligence Associates, Inc. (BIA) & TotalDiscovery, where they introduced TotalDiscovery, an integrated legal data preservation system.

From 2009 to 2010, Susan was President-Elect of Digital Rochester and later became the Director of Corporate Member Relations.

Susan also worked as a Senior Advisor at iControl ESI from 2016 to 2017, where they focused on eDiscovery and client service.

Additionally, Susan has experience in the education sector, having worked as an Adjunct Instructor of Paralegal Studies at Monroe Community College and Finger Lakes Community College.

Susan's early career involved roles at the Association of Certified E-Discovery Specialists (ACEDS) as Director of Client & Member Services from 2014 to 2016 and at Solutions In Litigation, LLC as CEO & E-Discovery & Litigation Support Consultant from 2006 to 2008.

Furthermore, Susan has been involved in professional organizations such as the National Federation of Paralegal Associations, Inc., where they held various leadership positions, including Vice President & Director of Profession Development and Chairwoman of the Strategic Planning Committee.

Overall, Susan Ippoliti Kavanagh's work experience demonstrates their expertise in client experience, eDiscovery, and leadership in the legal and technology industries.

Susan Ippoliti Kavanagh earned a Bachelor of Arts degree in Political Science from St. John Fisher University between 1993 and 1997. Susan also holds additional certifications as a Certified EDiscovery Professional from the Organization of Legal Professionals and as a PACE Registered Paralegal from the National Federation of Paralegal Associations.