Jennifer Chen

Jennifer Chen has worked in the customer success and digital marketing fields for the past 10 years. Jennifer began their career in 2011 as a Peer Advisor at the University of Texas at Dallas. In 2012, they moved to The Howard Hughes Corporation as a Digital Manager, where they were responsible for developing and overseeing the execution of digital marketing programs. In 2017, they joined Toyota North America as a Sr. Business Analyst, Consumer Interactive - Toyota Financial Services. In 2019, they were hired as a Sr. Customer Success Manager at Roadster, where they were responsible for product training, relaying best practices, and assisting with process change management. Most recently, in 2021, they joined Klir as a Sr. Customer Success Manager.

Jennifer Chen holds a Master of Business Administration (MBA) from Southern Methodist University, which they obtained in 2017 after studying Marketing and Strategy. Prior to that, they obtained a Bachelor of Science (BS) from The University of Texas at Dallas in 2013, where they studied Marketing & Global Business. In addition, Jennifer has obtained three certifications: Certified Scrum Product Owner and Certified ScrumMaster from the Scrum Alliance in 2018, and Inbound Marketing from HubSpot Academy in 2017.