Edward Hernandez

Edward Hernandez has over eight years of experience in managing and improving call center operations across various organizations. Currently serving as a Manager at Visionary Solutions since March 2020 and as a Project Manager at KM2 Solutions since March 2019, Edward has a proven track record in operational oversight and project management. Previously, Edward held the position of Manager of Operations at Alorica from September 2015 to May 2018, where responsibilities included enhancing system performance, overseeing human resource objectives, and ensuring quality assurance. Earlier experience includes serving as Training Manager at AloricaDR from July 2013 to September 2015, focusing on developing and implementing effective training programs. Edward holds an Associate's degree in Business Management from The Ohio State University at Lima.