Senior Technical Pre-sales

We are Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Here is the role:

As a leading Managed Service Provider (MSP), Managed Security Service Provider (MSSP), Professional Services and Technology Reseller, we provide comprehensive technology solutions to our clients anchored around the Microsoft M365 and Azure technology stacks. In this role, you will serve as a technical expert and trusted senior advisor, collaborating with our sales team to drive business growth by delivering exceptional pre-sales support. You will be working with our larger clients on deals for service and security related opportunities. Your deep understanding of our service and products offerings, combined with your strong communication and problem-solving skills, will be instrumental in securing new business and ensuring customer satisfaction.

This is what we need from you:

1. Pre-Sales Support:

• Lead in pre-sales activities, working closely with the sales team to understand customer needs, technical requirements, and business objectives.
• Conduct in-depth technical discussions and presentations with clients, showcasing our product and service offerings and their benefits.
• Provide technical expertise and guidance during customer meetings, conference calls, and product demonstrations.
• Collaborate with the sales team to develop and deliver tailored solutions that meet customer requirements

2. Solution Design and Proposal Development:

• Analyze customer environments and requirements to design effective technology solutions.
• Prepare comprehensive and persuasive proposals, statements of work (SOW), and other sales documentation.
• Build and maintain a library of proposals & SOW documents to streamline future documentation efforts on similar projects.
• Identify and articulate the value proposition of our products and services, highlighting their competitive advantages.

3. Product Knowledge and Expertise:

• Stay up to date with industry trends, emerging technologies, and competitor offerings.
• Develop a deep understanding of our product and service portfolio, including managed IT services, cloud solutions, hardware, software, and professional services.
• Demonstrate technical proficiency and articulate the technical differentiators of our offerings to customers.
• Training and mentoring of the wider technical pre-sales team.

4. Relationship Building:

• Cultivate and maintain strong relationships with customers, acting as a trusted advisor throughout the sales cycle.

• Build strong working relationships with our Practice Heads, Technical Architects and Managed Service teams to ensure effective knowledge transfer, ensure seamless solution delivery and drive customer satisfaction during the handover from sales into delivery.

• Attend industry events, conferences, and seminars to expand professional network and promote company offerings.

Essential Requirements

• Comfortable and confident working in a customer-facing environment

• Proven experience in a technical pre-sales or solutions architecture role, preferably within the managed services and technology reseller industry.

• Strong understanding of IT infrastructure, networking, security, cloud computing, and related technologies.

• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.

• Exceptional problem-solving and analytical skills, with the ability to assess customer requirements and design appropriate solutions.

• Familiarity with a wide range of technology vendors and their products.

• Certifications in relevant technologies, in particular Microsoft Security Solutions.

• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

• Proven track record of meeting or exceeding sales targets and customer satisfaction goals.

And this is what we offer in return:

• Private Medical Insurance

• Life assurance

• Group Income protection

• Flexible benefits – Choose what suits you

• Access to a discount store

• Fruit, cereal, toast, biscuits, squash, fizzy drinks etc. in the office

• Celebrations for exciting life events

• Matched charity donations

• 25 days leave, plus a day for your birthday, plus cake sent to home

• Enhanced family leave

• Length of service awards

• Monthly socials

• Continuous Training

• Peer Reward programme

• Flexible working

• Cycle to work scheme

• Everymind at Work

• Agile working

• Branded SWAG for all employees and new joiners

• Cultural champions – Focusing on celebrating our diversity

• A host of clubs to get involved with - Running club, Football, Motivational speakers.