Staff Field Engineer - (mumbai)

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply.  Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

We are looking for a Staff Field Engineer to join the growing Professional Services team at Kong. As a Staff Field Engineer, you will be responsible for leading and guiding our customers throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in our products. You'll serve as a technical advisor to many of our enterprise customers, consulting their teams through the implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success. The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers.

In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of customer-facing engagements, you will also work and collaborate closely with Kong’s different cross-functional teams (Product, Engineering, Customer Success, Technical Support, and others). Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernize enterprise software and learn about how businesses run in the digital age.

What's in it for you? This is an opportunity to work on cutting-edge, innovative customer projects involving new and exciting technology with diverse people all over the world. The knowledge you gain on our products and customer use cases will be applied to real-world usage and contribute to the continued innovation and enhancement of our technology. As a valuable member of the Kong professional services team, the work you do will be critical to our growth and success. You’ll be given thought leadership to help define what ‘good’ looks like in terms of production deployments, what is recommended, and why.

Why should you want to work at Kong?  

Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help! Why APIs Matter? APIs have been enabling innovation for decades! Strong VC team, Series D, strong year over year revenue growth!

Technical Leadership - We are recognized as the leader in innovation in the connectivity space. Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021 We are the leading innovator in the connectivity space!

Amazing Team & Culture - Come be a "Konger" and find out what we mean. Great Place to Work Certified in 2020 & 2021 Kong employees exemplify our culture at our 2022 Sales Kickoff

Building Great Products - Learn why the world's largest companies love our tech! Kong Named a Leader in the 2023 Gartner Magic Quadrant Over 250m+ downloads of our open source API gateway!  Over 40k+ stars on Github between Kong API and Kong Insomnia!

What you'll be doing:

• Engage with our customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment.
• Lead customer discussions and delivery-based projects.
• Collaborate internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solution.
• Produce tooling, informational documents/ white papers, and other marketing content.
• Above all, you’ll be acting as a stellar teammate for the rest of Kong!

What you’ll bring:

• 10 years of relevant professional services and consulting experience.
• Hands-on implementation experience with API gateway and/or API integrations in customer environments.
• Practical working knowledge of API’s and microservices architectures.
• Experience with application development is preferred.
• Prior experience in Open Source and/or infrastructure software companies is preferred.
• Demonstrated experience in cloud native technologies like Linux, cloud platforms, development tooling and Kubernetes.
• Passion and determination for technology.
• Team-oriented nature with an enjoyment for collaboration.
• Self-awareness and strong communication skills are a must.
• Ability to travel to customer and Kong locations as needed.