Dustin Dauncey

Dustin Dauncey has a diverse work experience spanning over 20 years. Dustin currently works as a Senior Customer Reliability Engineer at Kong Inc., where they provide support for their API Gateway and related products. Prior to this, they worked at Broadcom Inc. as a Senior Technical Support Engineer, taking over on-call handling and scheduling for the global Support team for API Management. Dustin joined Broadcom Inc. through the acquisition of CA Technologies, where they initially worked as a Support Engineer and later earned a promotion to Senior Support Engineer. At CA Technologies, Dustin provided front-end technical support, troubleshooted complex web applications and networking issues, and mentored and coached junior team members. Before their time at CA Technologies, they worked as a System Administrator and Technical Support Analyst at LOKI Systems and PlanetClean. Dustin also gained experience as a Technical Support Analyst at Eigen Development Ltd. In addition, Dustin has held positions as a Sales Representative at Simply Computing and a Deli Production Clerk at Safeway Canada. Dustin started their career as a Technician at Island Ink-Jet and worked as a Server and Line Cook at Canuel Caterers. Overall, Dustin has a strong background in technical support and customer service, with a focus on API management and related technologies.

Dustin Dauncey attended Fraser Heights Secondary School from 2001 to 2006. Following that, from 2007 to 2008, they pursued a Certificate of Technical Studies in Computer Systems & Network Fundamentals at the British Columbia Institute of Technology. From 2010 to 2015, they furthered their education at the same institute, specializing in Network Administration & Design.