Oshin D.

Oshin D. has extensive work experience in customer success and customer experience management roles. They currently hold the position of Senior Customer Experience Manager at Kong Inc. since January 2023. Prior to that, Oshin worked at MongoDB, where they held multiple roles, including Customer Success Manager from November 2021 to November 2022 and Senior Customer Success Specialist from May 2021 to November 2021. They also served as a Customer Success Specialist from April 2020 to May 2021. Before MongoDB, Oshin worked at RecordPoint, where they held various positions, including Customer Success Specialist from July 2019 to April 2020, Junior Product Manager from July 2017 to July 2019, and Support Consultant from November 2016 to June 2017. Oshin's earlier work experience includes an IT Administrative Assistant role at Senses Direct from March 2016 to August 2016 and an IT Associate Consultant role at Oracle India Pvt. Ltd from July 2014 to May 2015.

Oshin D. pursued a Master's degree in Information Technology and Information Technology Management from the University of Sydney from 2015 to 2017. Prior to that, Oshin completed a Bachelor of Engineering (B.E.) in Computer Science from Nitte Mahalinga Adyanthaya Memorial Institute of Technology(NMAMIT) from 2010 to 2014. Before entering college, Oshin attended St Aloysius Pre University College from 2008 to 2010 and studied Science. Additionally, Oshin obtained certifications in User Experience Design from General Assembly in January 2019 and became an Oracle Certified Associate, Oracle WebLogic Server 11g System Administrator in May 2015.