Olga Franklin

Olga Franklin is an experienced Business Analyst with a robust background in technical consulting and systems analysis, currently employed at Koniag Government Services. Previous roles include serving as a Technical Consultant at Cask, where Olga facilitated ServiceNow project delivery and contributed to Governance Risk and Compliance and Security Incident Response initiatives. With extensive experience in business and system process definition, requirements gathering, and user acceptance testing, Olga has worked across various industries, including financial services and healthcare. Olga's educational qualifications include a Bachelor's Degree in Management Information Systems and multiple certifications related to medical billing and coding, underscoring a diverse skill set dedicated to improving business operations and user experiences.