Anita Hendricks

Anita Hendricks has a diverse work experience spanning multiple roles and industries. Anita began their career in 2004 as the Director of Customer Operations at Advance Newhouse, where they managed a $3M budget and restructured the call center leadership for improved performance. Anita also successfully led the conversion of the phone system and IVR to a new hardware platform.

In 2009, Anita joined DEFENDERS as the Commissions Manager, where they developed an efficient structure for commission payments to field installers and sales representatives. Anita also led a team and implemented strategies to reduce report data entry errors by 75%.

At DEFENDERS, Anita also held the role of Director of Customer Experience, where they directed daily operations, led a successful CRM platform project, and delivered improved KPIs for first call resolution and incoming call volume reduction.

In 2018, Anita joined ITech Digital as the Director of Field Services, where they effectively directed daily field operations, managed budgets and costs, and delivered continuous improvement initiatives.

Most recently, Anita is the Director of Customer Experience at Koorsen Fire and Security, a position they started in 2020. More details about this role are not provided.

Overall, Anita Hendricks has demonstrated leadership skills, operational expertise, and a focus on customer experience throughout their career.

Anita Hendricks has pursued their education in the field of Elementary Education and Teaching. Anita attended Indiana State University, although the specific dates of their enrollment are not provided. Following that, they went on to obtain a Bachelor's degree from Indiana University School of Education - Indianapolis. Again, the exact timeframe of their education at this institution is not mentioned.