Hiren Shah

Hiren Shah has over 20 years of experience in the banking and customer service sectors. Currently serving as Deputy Manager in the Business Solution Group at Kotak Mahindra Bank since January 2007, Hiren manages banking software, retrieves data from the backend, and assists other departments in resolving customer queries. Prior experience includes working as a Phone Banking Officer at ADFC, focusing on service delivery and complaint resolution, and serving as a Customer Care Executive at Team Lease Pvt. Ltd., where responsibilities included addressing booking queries and managing phone banking emails. Hiren started the career in the Personal Loan Department at i-tel services, selling banking products. Educational background includes completion of SSC from St. Francis D'Assisi High School.