Kuruvilla Abraham

Kuruvilla Abraham is an experienced professional in the banking industry, currently serving as the Zonal Service Quality Manager at Kotak Mahindra Bank since August 2022. Prior to this role, Kuruvilla held several significant positions at YES BANK, including Senior Vice President of Retail Service Excellence and Vice President of Retail Service Excellence, where responsibilities included enhancing customer service experiences, monitoring KPIs, and driving service initiatives across multiple branches. With previous roles at IndusInd Bank, Citibank, and Shanghai Banking Corporation, Kuruvilla has a strong background in managing branch operations, delivering high-quality customer service, and building effective relationships with clients. Kuruvilla's educational qualifications include a BA in Economics from St. Xavier's College and management studies at SVKM's Narsee Monjee Institute of Management Studies.