Melissa Palka is an experienced professional in client success and health benefits management. Currently serving as an Associate Client Success Manager at KPA since April 2024, Melissa previously held roles at Central States Health & Welfare and Pension Funds from June 2018 to December 2023, including Research and Correspondence Analyst and Benefits Specialist. Prior experience includes working as the PAH Therapy Team Lead at CVS Specialty from April 2015 to June 2018 and as a Transportation Security Officer at the Department of Homeland Security from February 2013 to January 2015. Melissa earned an Associate's degree in Marketing/Marketing Management from Oakton College, studied from 2011 to 2018.