Afroza Akhi

IT Service Delivery Manager at Kraft Heinz

Afroza Akhi is an experienced IT professional currently serving as an IT Service Delivery Manager at The Kraft Heinz Company since October 2023. Previously, Afroza worked as a SOC Incident Manager at Irdeto, where responsibilities included monitoring AWS Cloud servers and collaborating with SOC and DevOps teams. Afroza also has a solid background as a Major Incident Manager at Nike, effectively managing critical incidents and communicating complex technical details to stakeholders. Experience as a Technical Lead at Wicresoft involved overseeing a team focused on O365/M365 Services, while technical support was provided as an O365 Technical Support Engineer. Earlier career experience includes working as a Data Analyst in E-Commerce at Hangzhou Zhongpei Electronic Co., Ltd., where business intelligence data was compiled and analyzed. Afroza holds a Bachelor's Degree in Computer Science & Technology from Hangzhou Normal University, along with secondary education qualifications from Dhaka Shiksha Board institutions.

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