Afroza Akhi

Afroza Akhi is an experienced IT professional currently serving as an IT Service Delivery Manager at The Kraft Heinz Company since October 2023. Previously, Afroza worked as a SOC Incident Manager at Irdeto, where responsibilities included monitoring AWS Cloud servers and collaborating with SOC and DevOps teams. Afroza also has a solid background as a Major Incident Manager at Nike, effectively managing critical incidents and communicating complex technical details to stakeholders. Experience as a Technical Lead at Wicresoft involved overseeing a team focused on O365/M365 Services, while technical support was provided as an O365 Technical Support Engineer. Earlier career experience includes working as a Data Analyst in E-Commerce at Hangzhou Zhongpei Electronic Co., Ltd., where business intelligence data was compiled and analyzed. Afroza holds a Bachelor's Degree in Computer Science & Technology from Hangzhou Normal University, along with secondary education qualifications from Dhaka Shiksha Board institutions.