Markus Mertl

Markus Mertl's work experience includes serving as the Global Director Customer Service at Kramp since May 2022. Prior to that, they worked at Dentsply Sirona as the VP Customer Service Global Equipment and Consumables DACH from January 2020 to April 2022, and as the Director Global Customer Service Equipment from July to December 2019. Before joining Dentsply Sirona, Markus held the position of Director Customer Service EMEA at Abbott from June 2015 to 2019. Markus also worked as an Interim Manager/ Customer Service Consultant for their own business from January 2013 to August 2015. Previously, Markus worked at Thomas Cook as the Director Service & Quality from September 2011 to December 2012, and at Deutsche Telekom as the Vice President Customer Service from March 2007 to August 2011. Prior to that, they served as the General Customer Service Manager DE and UK/FR at Amazon.com from November 2001 to February 2007. Markus's early career included working as a Customer Service Project Manager at TNT Express from 1998 to 2000.

Markus Mertl completed their Fachabitur/ Fachhochschulreife in Economics at Fachoberschule Wirtschaft Bernkastel-Kues in 1989. Markus then pursued their degree in Business/Managerial Economics at Hochschule Trier, obtaining a Diplom Betriebswirt (FH) in 1993.