Irfan Rizki Nur Aziz

Irfan Rizki Nur Aziz has over seven years of experience in customer service and operational management, currently serving as the Card Operation Lead at FinAccel since July 2017, where responsibilities include overseeing Chat agents, conducting performance audits, and enhancing customer satisfaction. Previously, Irfan held positions as Customer Service Lead and Customer Service Executive at FinAccel, focusing on achieving KPIs and resolving customer issues through various communication channels. Prior experience includes a role as a Customer Experience Associate at Grab from November 2016 to July 2017, addressing concerns from passengers and drivers, and as a Client Service Representative at Kata.ai, providing virtual assistant services to facilitate customers' daily needs.