Chidimma Nancy lbe

Chidimma Nancy lbe has a diverse work experience in various roles and industries. Chidimma Nancy started their career at Union Bank of Nigeria in 2018, where they worked as a Telemarketer and Customer Service Representative for two years. In this role, they handled customer inquiries across various communication channels and participated in quality evaluations and monitoring.

In 2020, Chidimma transitioned to the position of Quality Assurance Analyst at Union Bank, where they remotely monitored and evaluated customer interactions to ensure quality standards were met. Chidimma Nancy also played a role in designing interaction monitoring formats and tracking team and individual performance.

In 2021, Chidimma moved on to join Nomba as a Customer Success Associate. In this role, they focused on providing personalized and seamless customer experiences. Chidimma Nancy collaborated with internal stakeholders to resolve customer issues effectively and maintained up-to-date knowledge of Nomba's products, services, and customer service policies.

In 2022, Chidimma briefly worked as a People Operations Assistant at Nomba, where they likely supported the company in various HR and administrative tasks.

Overall, Chidimma Nancy lbe has gained valuable experience in customer service, quality assurance, and people operations throughout their career.

Chidimma Nancy lbe has a diverse education history. Chidimma Nancy obtained a Master of Science (MS) degree in Industrial and Organizational Psychology from the University of Lagos, a prestigious institution, from 2019 to 2021. Prior to that, they completed their Bachelor of Science (BS) degree in Psychology at Enugu State University of Science and Technology from 2011 to 2015.

In addition to their formal education, Chidimma Nancy lbe has acquired several certifications. These include "Developing Quality Customer Service" from Alison - Empower Yourself in January 2022, "Six Sigma Yellow Belt" from Coursera in November 2021, "Artificial Intelligence Intro," "Blockchain Intro," "Cybersecurity Intro," and "Data Science & Analytics Intro" from IBM in March 2021. Chidimma Nancy also obtained the "EF Standard English Test" from EF Standard English Test (EF SET) in June 2020.

Furthermore, Chidimma Nancy lbe has pursued various online certifications. These include "Human Resource Management," "Modern Human Resource Management: Recruitment and Selection," and "Project Management in Practice: Planning, Scheduling and Resource Management" from Alison - Free Online Learning in May 2020. Chidimma Nancy also completed "Digital Marketing" certifications from Acadium in April 2020 and "Accenture Distribution & Marketing for Financial Services" in September 2019. Additionally, they acquired certification in "Digital Marketing" from Digital Marketing Google Certification in September 2019.

Lastly, Chidimma Nancy lbe holds a "Professional Conduct and Ethics Certification" from The Chartered Institute of Bankers of Nigeria - CIBN acquired in July 2019, and a "Proficiency in Strategic Management (PSM)" certification from the International Strategic Management Institute earned in August 2017.