Marcos Paulo Gallon

Risk, Payments and Fraud Agent at kwiff

Marcos Paulo Gallon has a diverse work experience history. Marcos Paulo is currently working at kwiff as a Risk, Payments and Fraud Agent. Prior to this, they held the position of Senior Customer Experience Agent at the same company, where they provided constructive feedback to the Team Lead and worked on improving internal processes. Before joining kwiff, Marcos worked as a Customer Experience Agent at the company, assisting players with queries and ensuring timely resolution of issues.

Before their time at kwiff, Marcos worked as a Receptionist at Jacobs Inn, where they were responsible for managing emails, reviews, reservations, and cancellations. Marcos Paulo also gained experience as a Receptionist at Egali Intercâmbio. Prior to that, Marcos worked as an Accountant at Astolfi Soluções Contábeis.

Their early career includes roles at Rhede Sistemas, where they worked as a Customer Service Manager and also as a Customer Service Agent. Overall, Marcos has demonstrated their expertise in customer service, management, and accounting throughout their career.

Marcos Paulo Gallon completed their Bachelor of Accountancy degree at Unipar - Universidade Paranaense from 2011 to 2014. In 2016, they attended Dale Carnegie Training and completed the Dale Carnegie Course, focusing on Human Resources Management/Personnel Administration, General.

Links

Timeline

  • Risk, Payments and Fraud Agent

    April 1, 2023 - present

  • Senior Customer Experience Agent

    November, 2022

  • Customer Experience Agent

    June, 2022

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