Christopher Kicior

Christopher Kicior has over 10 years of experience in the customer service and operations industries. Christopher began their career in 2011 as a Branch Manager for Citizens Bank, where they were responsible for maximizing branch revenues, sales, customer satisfaction, branch staffing, and minimizing operating losses. In 2016, they moved to Solidifi as an Operations Manager, where they developed a team of Account Managers and led multiple projects to develop process improvement to key metrics and products. In 2019, they worked as a Client Services Manager for Strategic Financial Solutions NY, managing a team of over 40 employees as well as multiple team leads. Christopher also increased department efficiency by 12% and grew department profits by 15%. In the same year, they started working as Director of Customer Experience for BiTS, where they guided and oversaw Client Implementation and Client Support teams, introduced several new innovative strategies to improve client satisfaction by 20%, and increased team efficiency by creating a new implementation guide to train new clients. In 2020, Christopher worked as a Solutions Architect for Utilant, LLC. Currently, they are working as Head of Customer Success and Sr. Customer Success Manager for KYKLO.

Christopher Kicior completed their Bachelor of Science in Business Administration and Management, General from SUNY Brockport in 2009. Prior to that, they attended Alden High School from 2001 to 2005.