Juan Pineda

Juan Pineda is a Customer Success Manager at Kyra Solutions, delivering advanced roadway management software solutions to enhance government transportation systems. Previous experience includes roles at Medtronic as a Customer Care Supply Chain Manager and at the State of Florida, where Juan served as Senior Operations Manager overseeing SunPass Operations. Additional positions held include Violation Enforcement Systems Manager and Operations Supervisor at Faneuil Inc., where Juan implemented staffing practices and conducted industry research. Juan's career began as a Call Center Team Lead, Quality Assurance Analyst, and Customer Service Analyst, focusing on team management and performance evaluation. Juan holds a Bachelor's degree in Psychology from Florida Atlantic University.