Yanira Provoste

Yanira Provoste is a professional with extensive experience in customer experience and loyalty, currently serving as the Loyalty & Customer Experience Lead at Laboratorio Chile | Teva since September 2023. Previously, Yanira was the Leader of Customer Experience and Knowledge at Consorcio from December 2019 to September 2023, focusing on customer journey analysis and end-to-end experience improvement projects. Prior roles include Customer Experience Manager at Coopeuch, responsible for leading service experience strategies across various channels, and several positions at Banco Ripley Chile, including Quality and Internal Processes Analyst and Credit Analyst. Yanira holds multiple diplomas in Business Intelligence, Customer Experience, and Digital Transformation from esteemed institutions and has a degree in Business Administration and Management from Universidad Andres Bello. Continuous professional development includes various courses related to customer service, risk analysis, and conflict resolution.