Annette Muldowney

Annette Muldowney has a wide range of work experience spanning several industries. Annette currently holds the role of Vice President - Servicenow Lead at Lakeland Bank, where they are responsible for the creation of the Servicenow road map and project development efforts. Prior to this, they served as AVP - Servicenow Lead at the same company.

Before joining Lakeland Bank, Annette worked at Hillsborough County as the Servicenow Program and Development Manager. In this role, they deployed Servicenow as a platform technology solution in various areas and managed an internal development team and third-party vendors. Annette also presented project status to the Governance Board and managed the project budget.

Earlier in their career, Annette worked as an educator at Hillsborough County Public Schools, where they taught seventh-grade students in reading and language arts. Annette was responsible for classroom management, lesson planning, and student progress tracking.

Annette also gained valuable experience at Verizon Data Services, where they held several managerial positions. Annette managed all aspects of a company function, including recruitment, budgeting, and performance evaluations. Annette implemented process improvements and initiatives that enhanced team morale and customer satisfaction. Prior to Verizon, Annette worked at GTE Data Services as a Senior Service Analyst, overseeing the help desk and leading implementation projects.

Earlier in their career, Annette worked as an Administrative Assistant at Arthur Andersen Technology Solutions and as a Tenant Coordinator at Childress Klein.

Overall, Annette Muldowney has demonstrated expertise in Servicenow implementation and project management, as well as leadership and managerial skills in various industries.

Annette Muldowney received their Bachelor of Arts degree in History from the University of South Florida, which they completed between 1993 and 1995. Annette also holds a Master's Certificate in Project Management from The George Washington University. In terms of additional certifications, Annette obtained the Certified Scrum Product Owner (CSPO) certification from the Scrum Alliance in March 2022. Annette received the ITIL Operational Support and Analysis (ITIL-OSA) certification and the ITIL Service Transition (ITIL-ST) certification from PeopleCert in September 2019 and June 2019 respectively. Annette also holds the ITIL Foundation Certificate in IT Service Management v3, although the specific month and year of its completion are unknown.