Sandeep Rai

Sandeep Rai has extensive work experience in the technology industry. Sandeep started their career at Dell in 2006, where they served as a Technical Account Manager for ten years. In this role, they provided technical support and managed accounts for clients.

In 2016, Sandeep joined CompuCom as a Service Integration Manager. Sandeep led a team of over 60 engineers, architects, and consultants, delivering Digital Workplace services to large enterprise customers. Sandeep also oversaw the establishment of the L2 Service Desk for Office Depot, which involved managing 140 resources.

After two years at CompuCom, Sandeep moved to EY in 2018. Sandeep held the position of Assistant Director - Global IT, leading a hybrid team in managing the deployment, education, change management, and adoption of Microsoft 365 applications and cloud storage.

Most recently, Sandeep joined Lakeside Software in 2019. As a Senior Customer Success Manager, they focused on accelerating product adoption and delivering business results for major enterprise clients. During their tenure, they achieved high retention rates and led significant improvements in product reviews and time to value.

Overall, Sandeep Rai has demonstrated expertise in customer success, service delivery, technical account management, and leading teams in the technology sector.

Sandeep Rai holds a Bachelor of Technology degree in Electronics and Communications Engineering from Lala Lajpat Rai Institute of Engg. & Tech., Moga. Additionally, Sandeep has obtained several certifications throughout their career, including Microsoft Certified: Azure AI Fundamentals, Cloud Technical Series '23 from Google Cloud Asia Pacific, Engagement Preparation Best Practices for Customer Success Management from LinkedIn, Exercising Leadership: Foundational Principles from HarvardX, Digital Transformation for Leaders from LinkedIn, edX Verified Certificate for Strategic Account Management from edX, Customer Success: How to Reduce Churn and Increase Retention from Udemy, Customer Success Manager: Fundamentals to your CSM career from Udemy, Learning REST APIs from LinkedIn, Lean Six Sigma Green Belt from TÜV SÜD South Asia, Administering and Deploying System Center 2012 Configuration Manager from Microsoft, ITIL V3 Foundation from APMG-International, Dell Certified System Expert (Desktop and Portables) from Dell, Microsoft Certified Professional, Project Management Professional (PMP)® from the Project Management Institute, Microsoft Certified: Azure Administrator Associate, and Prince2 Foundation & Practitioner Certified from AXELOS Global Best Practice.