Irrigation Usage Technical Support Specialist

We are a software company looking for a bright and driven irrigation technical support specialist.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD and SketchUp – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 30 employees.

Our tech support is the real deal – it's consistently ranked as the best of any software company, and one of our clients said we even provide the best customer service of any company. These sentiments mean a lot to us, and we are looking for a truly exceptional candidate to add to our team.

We uphold a high standard of client-centered technical support. We offer phone, email, and Skype as possible outlets for our clients to reach out to us. Candidates should be proficient and comfortable talking clients through a number of usage issues with our software. Our primary need is in the area of irrigation support, but the candidate will likely need to provide support for the planting, hardscape, and CAD details portions of our software.

We have listened to our employees following the pandemic, and all positions are permanently remote. We do still maintain a small office in San Luis Obispo, and it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Working understanding of irrigation system design, preferably with AutoCAD and Irrigation F/X.
• Ability to troubleshoot and provide solutions for irrigation system issues.
• Professional phone etiquette.
• Strong written and oral communication skills.
• Candidate must be patient and meticulous with a high level of critical thinking.
• Applicants must reside in and be legally authorized to work in the United States.

Responsibilities:

• Answer phone calls and respond to emails from clients seeking technical support for clients experiencing irrigation design issues with our software.

• Search our documentation and the Internet effectively to provide solutions on the fly.

• Collaborate with our documentation team to ensure that every technical support issue is documented with a clear solution.

• Diagnose errors, replicate and report them to the developer.

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time

Must Submit:

• Résumé
• Date when you can start
• Rate of pay desired