Tech Support Admin

We are a software company looking for a bright and driven technical support administrator.

The ideal candidate will be a natural problem solver who can both anticipate and resolve issues by applying critical thinking, as well as a highly motivated team player who approaches both customer service and intra-office interactions with maturity and honesty.

Our company develops and sells high-end professional design software – specifically, add-on programs for AutoCAD, SketchUp, and Revit – to landscape architects, irrigation designers, architects, and engineers. We started as a father-son duo working out of a garage and now have the best-in-class software used by thousands of professionals in dozens of countries, served by a growing staff of more than 30 employees.

Our tech support is the real deal – it's consistently ranked as the best of any software company, and one of our clients said we even provide the best customer service of any company. These sentiments mean a lot to us, and we are looking for a truly exceptional candidate to add to our team. If you are tired of the corporate grind where your efforts don't matter, and you are a truly exceptionally talented people person, you need to come work for us. We offer phone, email, and Zoom as possible outlets for our clients to reach out to us.

We have listened to our employees following the pandemic, and all positions are permanently remote. We do still maintain a small office in San Luis Obispo, and it would be nice if you are located within driving distance for the occasional meet-up or trade show preparation, but it is not a requirement. We currently have staff scattered across five states, and have made permanent work-from-home status excel as we continue to create excellent software and offer unparalleled support.

Requirements:

• Professional phone etiquette.
• Strong written and oral communication skills.
• Computer literate.
• “People person” – candidates must be able to generate a conversation even with the least talkative clients.
• Team player.
• Self-motivated.
• Able to multitask effectively.
• Candidate must be patient, extremely organized, meticulous, and detail oriented with a high level of critical thinking.
• Experience in office administrator, technical support, client support/success, customer service, or related experience preferred.
• Fast typist.
• Applicants must reside in and be legally authorized to work in the United States.

Responsibilities:

• Answer phones.

• Work within our in-house ticket system.

• Assign and triage client tickets.

• Search our documentation effectively to provide solutions on the fly.

Benefits and Other Position Information:

Full benefits: Medical, dental, vision, 401k, holidays, sick, vacation

Position Type: Full-time

Must Submit:

• Résumé.
• Rate of pay desired
• Date when you can start.