Timothy Worcester

Timothy Worcester began their career in 2014 as a Product Testing Task Leader II for Nintendo of America. In 2015, they moved to Laplink Software, Inc., where they held two roles. Timothy was the Director of Customer Experience, responsible for all customer experiences offered to Commercial and Consumer customers, and the Customer Experience Manager/Technical Project Manager, managing six direct reports across the globe and third-party support providers. In their role as Director of Customer Experience, they led a support workforce delivering global 24/7 support via omni-channel experiences. As Customer Experience Manager/Technical Project Manager, they were responsible for reviewing and refining user experience from the first moment of discovery until user satisfaction was met. Timothy also headed a consumer partnership with Intel, facilitated re-architecture of PCmover, and was Corporate Sales Support leader. Additionally, they drove proper communication channels for leadership escalations, acted as a leadership liaison to Engineering, and supported marketing verbiage and sales strategies for distributors and partners. Timothy also tested and deployed products in 17 languages to end-users, partners, and distributors.

Timothy Worcester attended Puyallup High School from 2004 to 2007, University of Washington Tacoma from 2007 to 2009, and Central Washington University from 2009 to 2014, where they earned a Bachelor of Science in Information Technology and Administrative Management. In May 2014, they obtained a CompTIA A+ certification from CompTIA.