Junaid Jawed

Junaid Jawed has a diverse work experience, starting with their most recent role as a Customer Advocacy Manager at LastPass. In this role, they designed and managed a B2B and B2C focused Advocacy plan, reviewed and managed brand sentiment, and worked with customers to build long-standing relationships.

Prior to that, Junaid worked at Advanced, where they held multiple roles. As a Senior Customer Advocacy Executive, they created and executed a plan to improve customer retention, advocacy, and pipeline quality. Junaid also implemented a customer-focused community. Before that, as a Customer Communication Executive, they managed all communications, introduced a revised plan for customer newsletters, and increased the click-to-open rate. Additionally, they worked as a Credit Controller, where they resolved queries, reconciled customer accounts, and collaborated with stakeholders.

Furthermore, Junaid gained experience as a Marketing Assistant at Aston University, where they assisted in CMS migration and implemented SEO strategies. Junaid also worked as a Project Executive at BSEEN, managing and authoring case studies and improving their copywriting skills.

Junaid Jawed attended Aston University from 2013 to 2017, where they earned a Bachelor of Science degree in English Language with Integrated Placement Year.